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Privacy Policy: How ebet88 Protects Your Account

When you open an account with us, your personal information and transaction history stay secure under our strict data-handling practices.

Account details encryptedPayment info protectedYour withdrawal history private
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ebet88 Privacy Policy: How ebet88 Protects Your Account
REACH OUR TEAM

Privacy Questions? Contact Us

If you have concerns about how we handle your data or want to exercise your privacy rights, our support team is here to help.

Live Chat Open the chat widget on your account dashboard to speak with a support agent…
Email Support Send privacy questions to [email protected].
Account Settings Update your contact details, payment methods and communication preferences directly in your account profile…
HOW WE PROTECT YOU

Security, Cookies and Account Access

Your account on ebet88 is secured by industry-standard encryption and multi-factor authentication options during login.

Encryption & Login

All data sent from your device to ebet88 servers uses TLS encryption. Your password is hashed and never stored in plain text. Enable two-factor authentication in your Security settings for an extra layer of protection.

Cookies & Tracking

We use essential cookies to keep you logged in and functional cookies to track your lobby navigation and betting preferences. Non-essential cookies help us understand how you use the platform. Clear them anytime from your browser or our settings menu.

Device & IP Logging

We record your device type, IP address and browser each time you access your account to detect unusual login locations and prevent unauthorised access. Review your device history in Account Settings.

Data Retention

Deposit and withdrawal records are kept for seven years to meet regulatory requirements. Betting history stays in your account for two years unless you request deletion. Closed accounts are retained for one year before permanent removal.

Third-Party Access

Payment processors (DANA, OVO, GoPay, QRIS partners) and fraud-prevention vendors see only what they need to process transactions. We do not sell your data to advertisers or marketing brokers.

Your Rights

You can request a copy of your personal data, ask us to correct errors, opt out of marketing emails, or delete your account anytime. Contact [email protected] with your request and we'll confirm receipt within two business days.

Frequently Asked Privacy Questions

Players in Surabaya, Bandung and across Indonesia often ask how their account information flows through the platform and who can see it. Here are the most common questions about privacy on ebet88.

We collect your full name, email address, date of birth, phone number and residential address to verify your identity and comply with local regulations. During your first deposit via DANA, OVO, GoPay or QRIS, we confirm your payment details. We never ask for your password over email or during support conversations.

Yes. You can change your email address, phone number and residential address in your Account Settings under Personal Information. Some fields like your name and date of birth require support verification to update. Contact our team at [email protected] to make those changes.

We keep deposit and withdrawal records for seven years to comply with financial regulations. Your betting history and session logs are retained for two years. Once your account is closed, we keep basic account data for one year before permanent deletion. You can download your history anytime from your Account dashboard.

Only authorised staff members in customer support, compliance and finance can view your account details when needed to resolve issues or verify withdrawals. Payment processors like DANA, OVO, GoPay and QRIS see your transaction data directly. We use third-party fraud-prevention tools that scan transactions but do not store your personal information.

Yes, we use cookies to keep you logged in, remember your preferences and protect against fraud. Essential cookies cannot be disabled or the platform will not work. You can block non-essential cookies in your browser or our Privacy Settings. Clearing cookies will log you out and reset your session preferences.

Send an email to [email protected] with the subject 'Data Subject Request' and your account email. Include whether you want a copy of your data (Data Subject Access Request) or account deletion. We will respond within ten business days with your data or confirm your account closure.

Inactive accounts remain in our system and your data is retained under our standard retention policy. If your account is inactive for two years, we send a notification email offering account reactivation. After three years of inactivity, depending on local law, we may archive your account. Contact support anytime to reactivate or request deletion.

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